Case StudyProject

Healthcare: CIO Services (Client confidential)

Seattle Building

Challenge

In 2016, our healthcare client experienced significant IT leadership turn-over.  Because of this staff transition, knowledge of the client’s highly customized software environment was severely limited.

Solution

The client engaged EXP’s Pat Cooke to provide CIO services including interim leadership, assistance with documenting their systems, and charting a path forward. As a former CIO of a large anatomic pathology company, Pat had significant depth of experience in relevant software systems and healthcare leadership. Working on-site from September 2016 through May 2017, he:

  • Built a documentation repository
  • Produced a detailed strategic plan
  • Led the hiring process to engage a new IT director while providing interim day-to-day management of the IT team.

Result

Pat was able to successfully hire a permanent IT director and effectively transition leadership to the incoming resource.

Client Feedback

Pat provided a greatly needed service for us during a difficult time and his expertise was invaluable”

Client Executive (in charge of engagement)

Leave a Reply

Your email address will not be published. Required fields are marked *