Proactive IT Support & Maintenance

Whether you need short term help or a permanent IT solution, we can customize a proactive IT support and service plan to meet your exact needs. Working seamlessly with your team, we deliver real-time results while focusing on your long-term goals.

Our approach goes well beyond reactive fixes and real-time monitoring. Along with addressing immediate issues, we also provide the IT maintenance and prevention you need to eliminate costly network downtime, protect your data, and help you get the most from your technology investment. We work to address problems before they threaten your IT network and your business.

Areas of IT Support Expertise

End-User Support

Keeping people working more productively is what we do best. We partner with you to develop the right plan for your needs. Whether you need on-site or remote help, or full or part time support, we’ll work with you to create a custom end-user plan that includes:
Remote Support
Staff Augmentation
Outsourced Helpdesk
Scheduled Onsite Service

Maintenance & Support

Our powerful tools and talented engineers maintain your servers and desktops to keep your business operating 24×7. Our proactive approach to maintenance blends people and technology for the best possible results. Our maintenance and support includes:
Server Management & Maintenance
Network Management & Maintenance
Automated Desktop Maintenance
User Adds, Moves & Changes
User Onboarding & Offboarding
Desktop Imaging & Provisioning

Network Security Monitoring

The IT security landscape is always changing, and we are proactive and tenacious about keeping your network secure. We can implement and manage security technologies to protect your people, your data, and your business with:
Security Awareness Training
Simulated Phishing
Security Information & Event Management (SIEM)
Intrusion Detection & Prevention (IDS/IPS)
Network Access Control (NAC)
Data Loss Prevention (DLP)
Next-Generation Antivirus & End Point Protection

Monitoring & Automation

We use tools and technology to efficiently monitor your systems so we can respond even before an issue becomes disruptive. Whether you are looking for a second set of eyes on your systems or to outsource your system monitoring and management we can help provide:
Server Monitoring
Windows Monitoring
Mac Monitoring
Network Monitoring
Bundled Antivirus
Patch Management
Automated Desktop Maintenance

Inventory Tracking

We use automated inventory tools to ensure your assets are correctly inventoried, patched, protected, and tracked. Without the right technology and expertise, this can be a full-time job, so we help you save time and money by managing your:
Hardware Inventory
Software Inventory
License Management
IT Documentation

Application Maintenance

We can help you deploy, upgrade, maintain, and support your line of business and productivity applications in the cloud and on site. While we may not have experience with every application on the market today, we have worked with thousands of them. EXP will make sure they are stable and up to date, so you stay up and running. We cover:
Application Deployment
Application Upgrades
Application Management
Line of Business Applications
Productivity Applications
Cloud/SaaS Applications

Need help with a project?

Arrange a free IT consultation with our Managing Principal, Tony Lesirge.

Contact Tony