If you’re searching for professional IT services in Seattle, look no further than EXP Technical. Based in downtown Seattle at 1325 4th Avenue, Suite 1540, we specialize in providing tailored IT support, from serving as your full outsourced IT department to augmenting your existing team with skilled resources. Our approach ensures continuity and accountability because the same support engineers also act as project managers, eliminating extra layers of bureaucracy and reducing costs, all while delivering efficient, high-impact results.

Founded in 2003, EXP Technical serves over 300 clients across the Puget Sound region, including fast-growing small and medium-sized businesses as well as nonprofit organizations. Whether you need cloud strategies, managed IT services, cybersecurity, or business continuity solutions, we cover a broad spectrum of IT needs with a custom, plan-based methodology. 

Clients consistently highlight our responsiveness, technical depth, and strategic focus. Our strengths lie in combining technical proficiency with hands-on engagement to drive projects forward quickly, something especially valuable for time-sensitive or high-stakes IT initiatives.

EXP Technical provides IT services to businesses and organizations throughout Seattle-Tacoma, the Puget Sound, and across the Pacific Northwest. We deliver cloud strategies, managed IT services, cybersecurity, and business continuity solutions through customized, plan-driven engagements designed around your risk profile, budget, and timeline. Whether you need a one-time project or a fully outsourced IT team, we offer proactive support, clear communication, and measurable results that keep your business moving forward.

For over 20 years, we’ve served:

• Accounting firms
  
• Architecture/Engineering/Construction firms (AEC)
  
• Professional service firms (legal, consulting, finance, etc.)
  
• Nonprofit organizations
  
• Charitable organizations
  
• Municipal governments
• Schools and educational institutions
• Small and medium-sized businesses 

We recognize that cost is often the first question small and medium-sized business owners in Seattle have when exploring proactive IT support and maintenance.

As much as we value transparency, the truth is, there isn’t a one-size-fits-all answer. The investment depends on factors such as the number of users and devices you need supported, the complexity of your IT environment, your industry’s compliance requirements, your corporate culture (DIY vs. done for you by experts), and the level of responsiveness and coverage your business requires.

If you’d like to better understand how these factors influence managed IT support pricing and service models in general, we invite you to download our IT Support Buyer’s Guide. It outlines common pricing approaches, service options, and questions to ask prospective IT providers.

We also publish our hourly rates and service pricing, which you can review on our Pricing page.

What we can tell you is that proactive IT support is designed to provide predictable, ongoing value by reducing downtime, extending the life of your technology, and protecting your business from cybersecurity risks and unexpected expenses. Many business owners find that proactive support costs less in the long run than relying on reactive “break-fix” solutions.

Although pricing varies from business to business, the underlying goal remains the same: proactive IT support helps organizations prevent problems before they disrupt operations, improve security, and budget more predictably for technology expenses.

Because every business has unique needs, we create a tailored plan that fits your environment, budget, and growth goals. Want to explore your options? Contact us for a consultation, and we’ll provide a customized estimate that shows you exactly what proactive IT support and maintenance look like for your business.

Yes! We run automated monitoring and maintenance tools that keep servers, endpoints, and networks observed around the clock so issues are caught and often fixed before they cause downtime. We support both remote and on-site options (outsourced helpdesk, scheduled onsite visits, staff augmentation) and pair monitoring with human engineers for full coverage. For mission-critical environments, we will define custom support windows and escalation rules as part of your service plan.

Our regular business hours are Monday–Friday, 7:00 AM–6:00 PM, and our emergency team is available 24/7. At EXP Technical, we combine proactive monitoring with fast, human support — whether you’re a small nonprofit or a scaling business, you can count on timely, tailored responses that keep your operations running. Reach out anytime and we’ll prioritize your needs.

We tailor SLAs to the needs of each client,  from rapid response for high-impact outages to extended-hours coverage for quieter roles, and document those commitments in your service agreement. Our clients regularly praise our quick response and availability during crises, and we’ll work with you to define measurable targets (response time, RTO) that match your risk tolerance. If you’d like, I’ll schedule a free consultation so we can draft SLA options that suit your business. 

Security and compliance are core services for us.  We perform risk assessments, vulnerability scanning (we use industry tools like Qualys), SIEM/IDS/IPS where appropriate, phishing simulations, and staff training, plus policy and procedure support to document compliance with standards like HIPAA, PCI, NIST, and GDPR. 

We combine people, process, and technology (including next-gen endpoint protection and DLP) to reduce risk without breaking the bank. Ask us for a security posture review, and we’ll deliver a prioritized remediation roadmap. 

We design practical Business Continuity and Disaster Recovery (BC/DR) plans that match your tolerance for downtime and data loss: RTO/RPO, backup cadence, failover architecture, and test schedules. We implement cloud-to-cloud backups, DRaaS where appropriate, and multi-site replication or cloud hybrid designs, then we test the plan so it actually works when you need it. The results of our tests and the cadence of our tests are always shared with you to ensure your peace of mind.